This Privacy & Cookie Policy explains our personal data pracces and the choices you can make
about the way your personal data is used.
Anyavee Ao-Nang Bay Resort (“Anyavee Ao-Nang Bay Resort“, "us", "our" or "we") respects
your privacy, and is commied to protecng the privacy, confidenality and security of the
personal data you provide to us or that we collect about you when you use our websites, social
media pages we control, soware applicaons available on computers and mobile devices that
include a link to this Privacy Policy as well as when you provide your informaon on the
telephone via our call centers or in person (collecvely the "Sites"). Our privacy pracces may
vary among the countries in which we operate to reflect local pracces and legal requirements.
We are aware of our responsibilies to protect your personal data, to keep it secure and comply
with applicable privacy and data protecon laws.
You may be asked to consent to the terms of this Privacy Policy when making a reservaon,
registering for events or promoons or otherwise corresponding with us via the Sites or if
required by applicable law. Otherwise your connued use of the Sites will constute your
deemed consent to the terms of this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
Personal Informaon You Provide
When using our Sites, you may voluntarily provide certain informaon about yourself or others,
such as when you create an account or book a reservaon. We may collect Personal Informaon
(informaon that idenfies you or relates to you as an idenfiable person) that you may provide
through the Sites about yourself or others such as:
● Name, date and place of birth, passport and visa informaon;
● Postal address;
● Telephone number;
● Email address;
Informaon that allows us to provide specialized services to you or fulfill special requests, such
as accommodang health or dietary condions, but we do not collect sensive informaon
about you, such as health informaon, except as reasonably needed for us to provide services
to you;
● Credit or debit card number, expiraon date and security code;
● Social media account informaon;
● Stay or trip informaon and preferences, such as your preferred locaon/facilies, dates
and number of people/children traveling with you;
● Demographic informaon (age, gender, country and preferred language);
● IP address; and
● Preferences for receiving communicaons from us or for surveys or promoonal offers.
Automacally Collected Informaon
Our websites collect stascal informaon about users to ensure a welcoming and accessible
website. For this purpose, we may track your movement within the websites, the pages from
which you were referred, access mes and browser types. We only use this informaon in
aggregate and do not link it to you personally. To gauge the effecveness of our websites and
analyze site traffic, understand customer needs and trends, we do collect some generic
informaon about our visitors. Our web servers recognize and automacally log a visitor's
domain name, the web page from which a visitor enters our websites, which pages a visitor
visits and for how long, and the visitor’s IP address. We may use anonymous tracking
technologies to collect, store and somemes track informaon for stascal purposes and to
improve the services we provide, including using it to evaluate and improve our website. We
also collect and store informaon automacally using cookies and similar technology as
described below.
This informaon does not constute Personal Informaon. If we combine anonymized or
aggregated data with Personal Informaon, we will treat the combined informaon as Personal
Informaon according to this Privacy Noce.
HOW WE USE YOUR INFORMATION
We may use Personal Informaon you submit and non-Personal Informaon we automacally
collect for the purposes idenfied in this Privacy Policy for our business use and the legal bases,
including, for example:
● Processing, fulfilling and recording reservaons and/or purchases;
● Billing your credit card for advance purchase reservaons and advance deposits;
● Contacng you for confirmaon or customer service aer reservaons and purchases
● are made or aer you sign up for or parcipate in certain acvies;
● Conducng stascal or demographic analysis
● Tracking reservaons and corresponding resort stays;
● Sending you emails that relate to a resort stay;
● Sending you communicaons such as guest surveys or promoonal offers and benefits;
● Communicang special offers, compeons and featured items if you choose to receive
such noces;
● Responding to your inquiries, complaints and other communicaons; and
● Providing for the safety and security of our guests and staff and meeng our legal and
regulatory compliance requirements.
DISCLOSING YOUR INFORMATION
As a hotel management company, we need to share informaon across numerous countries so
that we can provide you with services on a consistent basis. Accordingly, your Personal
Informaon may be shared as reasonably necessary and as set out in this Privacy Policy as
follows to:
● Any Anyavee Ao-Nang Bay Resort enty, hotel and/or other business managed by us;
● Tour operator, travel representave, personal assistant, employer or spouse that has
supplied us with your Personal Informaon;
● Third pares which we have received your consent;
● Trusted third partners to process it for us, based on our instrucons and in compliance
with our Privacy Policy and any other appropriate confidenality and security measures
including;
● Our markeng and adversing partners to provide you with more-relevant ads on our
websites and to encourage you to return to our websites and to as well as our supplier
who distribute our email communicaons. We contractually require these service
providers to keep your Personal Informaon safe and secure and they are only be
permied to use your Personal Informaon for the purposes we specify.
● To third pares not affiliated with Anyavee Ao-Nang Bay Resort if we have a good-faith
belief that it is reasonably necessary to: (1) meet any applicable law, regulaon, legal
process or enforceable governmental request; (2) enforce applicable terms of service,
including invesgaon of potenal violaons; (3) detect, prevent, or otherwise address
illegality, fraud, security or technical issues; and (4) protect against harm to the rights,
property or safety of Anyavee Ao-Nang Bay Resort, our users or the public as required
or permied by law; and (5) to any third pares to the extent necessary with respect to
a sale of all or part of our business operaons or assets and/or resorts that are no
longer managed or owned by Anyavee Ao-Nang Bay Resort.
OVERSEAS DATA TRANSFERS
By using and/or purchasing our goods and services, we may transfer your Personal Informaon
across mulple jurisdicons. Thus we may transfer and store your Personal Informaon:
● On our websites and servers located in USA;
● In Anyavee Ao-Nang Bay Resort where is located;
● To countries where our trusted third-party providers or advisors are located.
● Some of these countries may not offer the same level of privacy protecon but we will
take all reasonable steps to ensure such transfers are taken with adequate security to
maintain your privacy.
EXPLAINING THE LEGAL BASES FOR PROCESSING
● The legal bases for collecng and processing your Personal Informaon includes:
● Consent - we collect and process your data with your consent e.g. when you ck a box
to receive markeng communicaon.
● Legal compliance - if required by applicable law, e.g. police, fraud invesgaons or court
orders, we may need to collect and process your data.
● Legimate interest - to pursue our legimate interests such as providing services and
products you have requested in a way which might reasonably be expected as part of
running our business and which does not materially impact your rights, freedom or
interests.
SECURITY
We use reasonable technical, administrave and physical measures to protect Personal
Informaon contained in our system against misuse, loss or alteraon. While we strive to use
commercially acceptable means to protect your Personal Informaon, we cannot guarantee its
absolute security.
We cannot enforce or control the security of the computers, electronic devices, or electronic
communicaon method that you use to send e-mails and submit Personal Informaon to us
over the Internet. You are responsible for ensuring that the computers, electronic devices and
electronic communicaon methods you ulize will provide adequate security for
communicang with us. We are not responsible for the disclosure or intercepon of your
Personal Informaon before we receive it.
WITHDRAWING YOUR CONSENT
You do not have to provide us with your Personal Informaon. However, if you choose not to
provide certain Personal Informaon we request and/or require consent to its use and
disclosure, you will sll be able to visit our Sites but you may be unable to access certain
opons, products or services and in we may not, as a result, be unable to fulfill your booking.
We offer you the choice of how you receive communicaons from us. All markeng
communicaons we send to you will provide you with a way to withdraw your consent to future
markeng. If you no longer wish to receive markeng you may opt-out of receiving these
communicaons by clicking on the opt-out secon of the markeng communicaon or changing
your account sengs, this will remove you from our markeng lists. You have the right to tell us
to stop using your informaon for our direct markeng purposes. Please send your wrien
request, including your name and contact informaon to the address listed below in "How to
Contact Us". We will honor your request within 30 days of receiving it or sooner if required by
applicable law. Please note that if you unsubscribe from markeng communicaons you will sll
receive operaonal and service messages from us regarding your booking and responses to your
enquiries made to us, and that we may hold your details so we do not send you markeng
communicaons in the future.
THIRD PARTY LINKS
We may permit third pares to link to our Sites or to post a link to their site on ours. We do not
endorse these sites and are not responsible for other sites or their privacy pracces. We do not
assume responsibility or liability of any nature whatsoever for the acvies conducted or
informaon contained in the third party websites.
CHILDREN'S PRIVACY
We do not knowingly collect Personal Informaon from children under the age of 18, though
we may collect Personal Informaon about a child as part of the guest registraon process or to
parcipate in acvies on the websites or at the resorts but always with the consent of a parent
or guardian.
HOW LONG WE KEEP YOUR PERSONAL INFORMATION
Whenever we collect or process your Personal Informaon, we will only keep it for as long as is
necessary for the purpose for which it was collected, acve legal proceedings, an idenfiable
and ongoing legal business need (such as record keeping) and to the extent permissible by
applicable law.
Where there is no sufficient jusficaon to retain such Personal Informaon, such Personal
Informaon will be safely and securely deleted, disposed of, blocked and/or anonymized for
example by aggregaon with other data so that it can be used in a non-idenfiable way for
stascal analysis and business planning.
If you are contacng us to complain about an alleged breach of this Privacy Policy or our legal
privacy obligaons, please provide us with as much detail as possible in relaon to your
complaint and provide us with any relevant informaon. We take every privacy complaint
seriously and assess it with the aim of resolving all issues quickly and efficiently.
We are commied to keeping your Personal Informaon secure and will take all reasonable
precauons to protect it from loss, misuse or unauthorized access or alteraon. However,
except to the extent liability cannot be excluded due to the operaon of statute, we exclude all
liability (including in negligence) for the consequences of any unauthorized access to, disclosure
of, misuse of or loss or corrupon of your Personal Informaon. Nothing in this Privacy Privacy
restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer
rights under any applicable law.
CHANGES TO THIS PRIVACY POLICY
From me to me and without noce we may make changes to this Privacy Policy. From me to
me, we may use customer informaon for new, unancipated uses not previously disclosed in
our Privacy Policy. If our informaon pracces change at some me in the future, we will post
the Privacy Policy changes to our Sites to nofy you of these changes and provide you with the
ability to opt out of these new uses. Any revised Privacy Policy will only apply prospecvely to
Personal Informaon or non-Personal Informaon collected or modified aer the effecve date
of the revised policy.
HOW TO CONTACT US
Your principal rights under the European Union General Data Protecon Regulaon are: (a) the
right to access; (b) the right to recficaon; (c) the right to erasure; (d) the right to restrict
processing; (e) the right to object to processing; (f) the right to data portability; (g) the right to
complain to a supervisory authority; and (h) the right to withdraw consent. You may exercise
any of these rights in relaon to your Personal Informaon or if you have any quesons or
complaints regarding this Privacy Policy or privacy concerns by contacng our Data Protecon
Officer by email at info@aonangbayresort.com
In order to ensure your request is dealt with expediously, please be sure to include your full
name, address and telephone number and a copy of a document evidencing your identy (such
as an ID card or passport) so we can ascertain your identy and whether we have any Personal
Informaon regarding you, or in case we need to contact you to obtain any addional
informaon, we may require to make that determinaon.
You may also direct your complaint/concern to the applicable data protecon authority.